Frequently Asked Questions
How are Magformers® different from other construction toys?
MAGFORMERS® use cylindrical neodymium magnets. Because of this unique shape, no matter how they’re connected they always attract. Combine this with their strength and it means shapes can be laid flat on a table and pulled up to form different builds.
I can see the magnets in each shape. Is that OK?
Yes, we use both transparent and opaque HQABS plastic. Depending on which set you have you may be able to see the magnets in our toys. No matter which geometric shape you have each one is sonic welded and the magnets are safe and secure.
How is the manufacturing of Magformers® different from other construction toys?
Magformers® are made to the highest quality. Each geometric magnetic shape is Sonic welded using BPA free HQABS and Neodymium magnets.
Why is the price of the same set different on Magformers.com compared to other toy stores?
We suggest a recommended retail price for all of our products (MSRP). Retailers can set their own prices as long as they do not go below our Minimum Advertised Price Policy (MAPP).
Where can I find idea booklets?
There are pieces missing from my new MAGFORMERS® set. How can I get these pieces?
Visit our Contact Us page located in the top right of the homepage. Make sure to tell is which set you purchased, which piece you require and where you purchased.
Where can I get a MAGFORMERS® catalogue?
If you’re a retailer and would like a catalog please email firstname.lastname@example.org or call us TOLL Free at 1-877-817-4574.
visit the contact page to let us know anything else.
How are Magformers made?
MAGFORMERS® are made to the highest quality. Each geometric magnetic shape is Sonic welded using BPA free HQABS and Neodymium magnets.
Can I place an order over the phone?
Customer orders can only be placed at www.magformers.com. If you are a retailer you can login to order online, or if you do not have an account, you can request an account online.
Do you charge a sales tax on Magformers.com?
MAGFORMERS® must charge sales tax in any state where it has a physical presence. This means that purchases in Michigan are subject to local sales tax. Sales shipped to all other states are not subject to sales tax.
What payment methods do you accept?
We accept VISA, MASTERCARD, DISCOVER and PAYPAL at www.magformers.com. View our payment information page.
How can I change my order?
Orders ship within 24 Hours. If you wish to change your order before this time call us on 1-877-817-4574.
Will my personal information be secure when shopping online at www.magformers.com?
When will my order be delivered?
After your order ships it should arrive to you with in 3-5 business days.
How can I check the status of a toy I have returned to you?
Yes. When you purchase from www.magformers.com/shop you will receive a Fedex tracking number.
To check the status of a return, call our TOLL Free number at 1-877-817-4574. or go to myaccount.
I can’t log in to MAGFORMERS.com because I have forgotten my password/username. What should I do?
To reset your password visit the login page and click on "Forgot your password?"
How do I subscribe to MAGFORMERS.com emails?
To subscribe, visit our homepage and select the big reg box that says "Sign up for Exclusive Emails", or click on "E-Offers" located in the top of every page near the social media icons.
How do I unsubscribe to MAGFORMERS.com emails?
To unsubscribe from receiving emails visit an email you received from us, scroll to the bottom of it and click on unsubscribe.
What is MAGFORMERS® shipping policy?
When you place an order on Magformers.com products will ship from our facility within 36 hours. We initiate shipments Monday to Friday. For free shipping, tyhe order total must be $50 after all discounts, promotions, gift certificates, and cash vouchers. Taxes and shipping do not count towards the $50 order minimum. Free shipping is not available for orders shipping to a PO Box or to an APO address.
Do you deliver to my country?
We currently only deliver to all 50 States of the U.S.
Can I exchange a set bought on MAGFORMERS.com?
To return your set for exchange it must be in its original unopened packaging. To set up a return you can call us Toll Free on 1-877-817-4574.
How can I replace a defective MAGFORMERS® part?
To replace a defective part please send an email to email@example.com. Make sure to include a photograph of the part that is defective so that we are able to send out the correct replacement.
Can I return a set I haven’t bought from MAGFORMERS.com?
Unfortunately we can only accept returns from products that have been purchased on www.magformers.com.
How can I become a MAGFORMERS® retailer?
To become a retailer you can email firstname.lastname@example.org or call us TOLL Free at 1-877-817-4574.
How can I find out information about MAGFORMERS® events?
To find out about MAGFORMERS® events visit our blog located in the Smart Center area of our website.
What charitable activities are MAGFORMERS® involved in?
MAGFORMERS® support many different charities, to view our work you can visit the News section of our website, located in the About Us section.
How can I get in touch with other MAGFORMERS® enthusiasts?
You can visit our social media pages: www.facebook.com/magformersllc www.twitter.com/magformersllc www.instagram.com/magformers