Magformers is firmly committed to providing our customers with the highest quality products through authorized retailers. Magformers takes great care to make sure each magnet is safely encapsulated. We use the highest quality materials and each design is rigorously tested to ensure safety and long lasting play. All of our products meet required North American and International Standards.
Our policy is to honor our product warranty only on products purchased directly from Magformers.com or from an authorized Magformers retailer and only accompanied by a receipt or proof of purchase. Magformers products are sold in the United States through a network of authorized retailers selected by Magformers. Magformers dealers have been chosen for their ability to properly represent and sell our products. Unfortunately, Magformers products are sometimes sold by companies that are not authorized to do so. Due to the nature of the goods sold by unauthorized dealers and their business practices, products sold by unauthorized dealers are not entitled to Magformers warranty coverage.
If you purchase a Magformers product from an unauthorized dealer, if the item is not a genuine Magformers product, or if you do not have proof of your purchase, your Magformers warranty will not be valid.
If you return an item to Magformers for replacement, and that item is verified as either counterfeit or a product not manufactured by Magformers, you will be notified via e-mail or phone. If you would like the item returned to you, it will be shipped back to you at your cost.
When you purchase products from an unauthorized website or dealer you are taking a risk, because these products may be counterfeit, used, or defective. Please protect yourself and your children by ensuring that you only purchase Magformers products from Magformers.com or from authorized Magformers retailers.
For a complete list of authorized Magformers retailers with physical locations, please visit our Dealer Locator.
Returning an item
Most unopened items in unopened new condition and returned within 90 days will receive a full refund or exchange. Only items purchased from www.magformers.com with original receipt will be considered for refund or exchange.To return a product call (734) 667-1673 for more information.
Learn more: Delivery & Returns